To all our valued customers.
I’m Doug Stoddart founder and CEO of BRM and I would like to thank you for your continued support during these unprecedented and challenging times.
Many of you know me already, I have spent a good part of my time speaking with customers for the last decade or so, workshopping your ideas and testing solutions to improve our platform.The pace of change never lets up in our industry, and we are determined to be at the forefront of innovation bringing you the best solutions at the right time.
In order to do this, I need your help. I would like you to tell us what is happening in your business and your marketplace today, tell us about your customers, what your concerns are, and what would make life easier for you. We are listening.
Naturally, we have some exciting ideas of our own, and we will share these too as part of a customer survey we would like you to complete.
You can find the survey here
Our commitment to you is that we will share the results, themes and ideas (anonymously of course),
with you, the BRM community, (so many of you spread over around 20 countries) via our blog.
We will post updates here in this blog post as we analyse your feedback.
I know you are all busy and have lots on your mind, but I believe as always that with your input, we can together deliver great change in the bike rental market place, making your life easier and more rewarding at the same time.
PS. To support growth and innovation we’re crowdfunding right now. Follow our progress here
The results are in. A great response, with 41 surveys completed!
Many, many thanks to all who took part. In general it has shown enormous support for what we’re doing and what we are planning.
We will launch a more in depth follow up for any who would like to be more involved.
To see the feedback from the survey please take a look here