Pedro Couto Lopes ~ Marketing Specialist
October 10, 2023 [Bike rental software]
The Swiss army knife of bike rental software
Enhancing customer experience with Giant Lincoln
About Giant Lincoln
Situated in the tranquil surroundings of Doddington Hall & Gardens, Giant Lincoln boasts an expansive bike shop and cyclist-focused coffee lounge, covering a remarkable 8,300 square feet over two levels. Since July 2022, Bike.rent Manager has been helping Giant Lincoln, offer their customers an unparalleled rental experience. As a flagship Giant store in the UK, Giant Lincoln has been utilizing Citrus Lime for several years and was keen to maintain this relationship. Prior to adopting BRM, their rental bike logging and inventory management relied on pen-and-paper methods. Recognizing BRM as an integrated solution that could streamline their operations, Giant Lincoln was very eager to embrace the integration, marking a significant enhancement in their service efficiency and customer experience.
Why bike.rent Manager?
“Bike.rent Manager (BRM) is like the Swiss Army knife of bike rental software. It’s got everything you need to keep your bike rental business running smoothly. From managing inventory and reservations to handling payments and keeping track of maintenance, BRM makes it all a breeze. Plus, it’s known for its user-friendly interface, which is always a plus when juggling the various aspects of running a rental business.”
In what ways has BRM enhanced the rental experience you offer and the level of customer service you're able to provide?
“BRM has enabled us to transition online, significantly expanding our customer reach. This is especially beneficial for tourists who are unfamiliar with the area and are visiting on holiday. As an example, we have had a family take out nearly our entire fleet with young children and grandparents. They booked it out online and had a really enjoyable experience.”
What has the support from BRM been like?
“Whenever we have needed help with the system, BRM has always been able to support and advise us with anything we need.”