What is Bike Rental Manager?
Is Bike Rental Manager a good fit for my rentals?
Do you take a commission?
No. We only charge a small flat fee based on the size of your inventory that you can plan around. And you can keep your hard earned cash from your bookings. You can check the pricing plans here.
Make sure you calculate how much you would end up paying if you choose commission based system. For example:
2% commission on your bookings. if you rented 3 bikes a day at $33 or 22£, your commission for the year would be $722 or 481£ /year which is more than BRM.
If you would pay 0.5 cents per booking, you only need to rent 4 bikes/day to pay $730/year in commission, which is more than BRM.
If you have a bigger operation and rent 50 bikes/day for half of the year at $24 or 15£/day.Your commission would be more than 4 times more expensive than BRM.
Make sure you do your calculations and don’t waste your money!
How do I install Bike Rental Manager?
Do you charge by user?
No. We only charge a small flat feel based on your inventory size. Check pricing plans here.
In which countries is Bike Rental Manager available?
We are available in most countries, if your country has any specific requirements for booking systems, get in touch with us so we can help you.
We have currently customers in: Australia, Canada, Colombia, Dominican Republic, Fiji, France, Germany, Ireland, Italy, Mexico, New Zealand, Panama, Portugal, Spain, South Africa, Sweden, Switzerland, Thailand, UK, USA and counting…
Which languages are supported?
You can have the online booking system in most languages including, English, Spanish, French, Italian, German, Dutch, Swedish and Finnish. Please get in touch with us to check your language with us.
Which currencies are supported?
We support payments in all currencies.
Can I take payment with Bike Rental Manager?
Yes, you can choose to take payments in your shop or take deposit at the time of the booking. You can choose a payment provider that suits you best for payments in store. For online bookings, we integrate with Stripe and Paypal. Once set up, your customers can pay at the time of booking, either in part or full. BRM does not charge anything for payments made in BRM so check with your choice of payment provider for their charges.
I don't need payment processing. Can I still use Bike Rental Manager?
Yes. Without a payment processing you can take payment in your shop.
How do you define an item in your pricing?
BRM will track all the items that are in the system. For example, you have got Trek 5.2 in sizes 1xS, 2xM, 3xL, 1xXL. Each size is counted as an item, therefore you would have 7 items of Trek 5.2. You can also add other valuable items in the system that you wish to track, like GPS. We recommend you put babyseats, helmets, pedals etc. as “extras/add ons” and they will not count towards your number of items. This way customers will be able to add them to their cart when they book online but you are not charged for them as items in BRM inventory.
Adding all sizes as part of your inventory will enable BRM online booking to know how many bikes you have available on each day when it calculates the LIVE availability online. This means you don’t need to allocate your bike manually for online bookings, if you choose automatic allocation.
If I choose to leave, what happens to my data?
You own your data. You can export all of your data at any time in csv format. If you choose to close your BRM shop we keep your data for 30 days.
Which browsers work with Bike Rental Manager?
Because it’s running in the cloud and not on your computer, it works on any device as long as it’s using a modern browser. We recommend Google Chrome but BRM works with any browser.
How much does Bike Rental Manager cost?
You pay a fixed price based on your inventory size in BRM. No commission or surprise fees. We ask you to pay the fee on yearly basis. There are no long-term contracts and you can cancel any time. Check our pricing plans for more information.
Do you offer training and support?
We pride ourselves on excellent customer support and all the plans come with 24/7 email support, phone support and extensive self-service help section. You have a choice of one-to-one training and/or online training. Online training is especially useful to train the rest of your staff. You will have 24/7 access to it and you can choose the pace.
What are your Terms & Conditions?
You can find our Terms of Service here.
What is Bike Rental Manager used for?
Bike Rental Manager is the only 100% dedicated bike rental system and covers the full lifecycle of your rentals, including reservations, inventory, deliveries and maintenance. The online booking part is shopping cart enabled mobile friendly tool easily added to your website or Facebook page. BRM is well suited for schedule-based rentals priced by minute, hour, day and/or week.
We also understand that you might have other rental items, like skis, canoes, snowshoes etc. to help you keep your profits up and business running all year around. You can have any type of rental inventory in BRM to make running your business as easy as possible. You can use it to manage your rentals, tours and even one off events. Your business is a set of unique needs and BRM is fully customisable to your needs and suits all types of bike rentals.
You can use it to manage your rentals, tours and even one off events. Your business is a set of unique needs and BRM is fully customizable to your needs and suits all types of bike rentals.
How is Bike Rental Manager different from other rental software providers?
Bike Rental Manager is the only 100% dedicated bike rental system that covers all aspects of your bike rentals. We have been there too, so we understand the complexity of bike rentals and are able to offer you customisable solutions to your rental needs. Our team is highly skilled and passionate about delivering the best possible user experience. If you are using paper based processes, we can transform your business overnight and make it super efficient. Don’t just take our word for it, read what our customers say.
Can I change plans?
Yes, you can either upgrade or downgrade anytime.
How should I deal with bike rental insurance against theft and damage?
The best and easiest way for you is to have in your Terms & Conditions that your customers are responsible for theft and damage. As BRM tracks your bikes for you, you know exactly who has got which bike so you can charge the right customer. You should collect their credit card details before you hand the bike out so you know which card to charge. By using Stripe credit card vault, you can store card details without any additional cost to you.
Does Bike Rental Manager online booking work on mobile phones?
Yes, the online booking is fully mobile responsive and resizes the screen to fit tablets and mobile phones.
Can the BRM online booking look like my existing website?
Can I just use the online booking without the BRM ``back office``?
Can I put the BRM online booking to my existing Website and Landing Page?
I use WordPress, does BRM work with WordPress?
Can I put the Facebook Book Now button on my Facebook business page? Is there an extra cost?
How long will it take to add the online booking to my website?
How secure is BRM?
Security is very important to us. BRM works in the google cloud so is very secure. Their cloud services are designed to deliver better security than many traditional on-premises solutions.
Your payment transactions are secured by your service provider, like Stripe. They have been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.
What happens if my internet goes down?
An outage can be problematic. But if you have mobile/cellular access or a tablet, you can access your bookings with your mobile network. We also email you every night your next days rentals.
Where is the service hosted?
We pick a server location that operates closest to your business. This allows us to provide you with the most reliable service possible. BRM has servers in the US and UK.