Frequently Asked Questions
Bike Rental Manager is a cloud-based paperless rental management platform to schedule and manage your reservations, inventory, deliveries and maintenance. Accept and manage online bookings straight from your website. It is an all-in-one place for all your rental needs.
We sure hope so, and the best way to be sure is to sign up for our free trial. Depending on the size of your inventory you could be up and running within hours and start accepting bookings on your website.
Bike Rental Manager is the only 100% dedicated bike rental system and covers the full lifecycle of your rentals, including reservations, inventory, deliveries and maintenance. Our customer booking page is a shopping cart enabled, mobile friendly tool easily added to your website or Facebook page. BRM is well suited for schedule-based rentals priced by minute, hour, day and/or week. We also understand that you might have other rental items, like skis, canoes, snowshoes etc. to help you keep your profits up and business running all year around. You can have any type of rental inventory in BRM to make running your business as easy as possible.
You can use it to manage your rentals, tours and even one-off events. Your business is a set of unique needs and BRM is fully customizable to your needs and suits all types of bike rentals.
Bike Rental Manager is the only 100% dedicated bike rental system that covers all aspects of your bike rentals. We have been there too, so we understand the complexity of bike rentals and are able to offer you customisable solutions to your rental needs. Our team is highly skilled and passionate about delivering the best possible user experience. If you are using paper based processes, we can transform your business overnight and make it super efficient.
No. We only charge a small flat fee based on the size of your inventory that you can plan around. And you can keep your hard earned cash from your bookings.
Bike Rental Manager lives online in “the Cloud”, and it is available wherever you are. There is no software to install or maintain or license. This means that we host the software. You get automated updates and a high-speed, high-availability network. BRM offers integrations for payment, marketing and social media to make running your rental business as efficient as possible.
No. We only charge a flat feel based on your inventory size.
The best and easiest way for you is to have in your Terms & Conditions that your customers are responsible for theft and damage. As BRM tracks your bikes for you, you know exactly who has got which bike so you can charge the right customer. You should collect their credit card details before you hand the bike out so you know which card to charge. By using Stripe credit card vault, you can store card details without any additional cost to you.
We are available in most countries, if your country has any specific requirements for booking systems, get in touch with us so we can help you.
We have currently customers in: Australia, Canada, Colombia, Dominican Republic, Fiji, France, Germany, Ireland, Italy, Mexico, New Zealand, Panama, Portugal, Spain, South Africa, Sweden, Switzerland, Thailand, UK, USA and counting…
Yes, the online booking is fully mobile responsive and resizes the screen to fit tablets and mobile phones.
You can have the online booking system in most languages including, English, Spanish, French, Italian, German, Dutch, Swedish and Finnish.
Yes it can. You can easily customize it to match your brand with colors, font, logos and banners to match the look and feel of your website.
We support payments in all currencies.
Sure you can. You will get an email notification for each booking so you will know all new bookings coming in. The real benefit is in the “back office” part of the BRM to make your rentals effortless and save you loads of time as BRM automates many of the rental tasks and you wont be making mistakes, like double booking bikes.
Yes, you can choose to take payments in your shop or take deposit at the time of the booking. You can choose a payment provider that suits you best for payments in store. For online bookings, we integrate with Stripe and Paypal. Once set up, your customers can pay at the time of booking, either in part or full. BRM does not charge anything for payments made in BRM so check with your choice of payment provider for their charges.
Yes. We supply you with one line of code that you copy and paste anywhere on your Website and Landing Page. You can have online booking either as a link from your Homepage (or other page) and take your customers to a dedicated online booking page or it can be embedded within your page using an iframe. You can have the online booking in multiple places, even on your agent’s website. Your customers will be able to use online booking with any device and it is mobile responsive.
Yes. Without a payment processing you can take payment in your shop.
Yes, Bike Rental Manager works with any website. We supply you with one line of code that you copy and paste into your WordPress page. You can have online booking either as a link from your Homepage (or other page) and take your customers to a dedicated online booking page or it can be embedded within your page using an iframe. Your customers will be able to use online booking with any device and it is mobile responsive.
BRM will track all the items that are in the system. For example, you have got Trek 5.2 in sizes 1xS, 2xM, 3xL, 1xXL. Each size is counted as an item, therefore you would have 7 items of Trek 5.2. You can also add other valuable items in the system that you wish to track, like GPS. We recommend you put babyseats, helmets, pedals etc. as “extras/add ons” and they will not count towards your number of items. This way customers will be able to add them to their cart when they book online but you are not charged for them as items in BRM inventory.
Adding all sizes as part of your inventory will enable BRM online booking to know how many bikes you have available on each day when it calculates the LIVE availability online. This means you don’t need to allocate your bike manually for online bookings, if you choose automatic allocation.
You can easily add the booking button on your Facebook page. There is no extra cost.
Setup is simple and the system can be up and running in a couple of hours. You can choose to do most of the work yourself or you can let the BRM team do all the work for you, choice is yours.
You own your data. You can export all of your data at any time in csv format. If you choose to close your BRM shop we keep your data for 30 days.
Security is very important to us. BRM works in the google cloud so is very secure. Their cloud services are designed to deliver better security than many traditional on-premises solutions.
Your payment transactions are secured by your service provider, like Stripe. They have been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.Because it’s running in the cloud and not on your computer, it works on any device as long as it’s using a modern browser. We recommend Google Chrome but BRM works with any browser.
We pick a server location that operates closest to your business. This allows us to provide you with the most reliable service possible. BRM has servers in the US and UK.
Our terms can be found at bikerentalmanager.com/terms