Control your full rental life cycle with inbuilt key workflows.

All in one easy package.

Accessible anywhere and anytime.

We get it! You have worked out how to rent bikes in a way that suits your unique situation and your customers. BRM is built around rental workflows – it’s the little details that matter. Speed and efficiency, supporting your processes. Customizable to your needs.

Scheduling and Tracking.
Automate your rental tasks as much as you want so you can spend more time where it matters most!
  • Reservations and rental tickets

    Save time and have all the information needed for your rental in one place, no more lost information or time spent looking for it.

    • Use for all of your bookings, walk-in, phone, email, online, agents etc.
    • Express Mode available to save you time.
    • Proceed your rentals with a click of a button: payment received, checked-out etc.
    • Comprehensive Search functions.
    • Swap, change and cancel with a click of a button.
    • Record and store notes by reservation and by asset. Like change of bike, pedals, travel details etc.
    • Reservation type icons available for easy visualisation.
    • Learn more about extensive features in our Knowledge Base.
  • Dashboard

    Real-time to check what stage your rentals are in. Anywhere, anytime on any device.

    • How many bikes are out.
    • How many reservations have you got, when do they start.
    • How many bikes need maintenance.
    • What does your inventory look like.
  • Scheduling

    Clear overview with calendar based management to schedule your bikes.

    • A visual overview will show you any gaps in bookings to be filled.
    • Book and change with a click of a button.
    • Ability to book same asset multiple times each day.
    • Create “buffer” to allow “turn around time”
  • Allocation

    Fully automated and customizable to your needs.

    • Allocate at any rental stage. Booking, picking up etc.
    • Allocate by category, type, model etc.
    • Choose if you want online customers to book individual bikes, model etc.
  • Barcode scanning

    Speed up your rentals. Cut the queue right down.

    • Create reservations automatically by scanning the bike. No need to type it in manually.
    • Choose pre-booked reservations from your device, scan the bike and hand it over. Super easy!
    • Let customers register themselves while they wait and create reservation barcode to check their bikes out.
    • Always have the correct bike on the reservation. No more mistakes.
    • Makes it easy for your mechanic to enter service entries that are instantly updated in the system for everybody to see. You can see the full service history and can book the bike as soon as mechanic has scanned it back.
    • Read more in our Knowledge Base
  • Tracking

    Get full control of your assets.

    • Is the bike paid for?
    • Is bike ready for rental?
    • Has bike been checked in?
    • When does the bike need maintenance? etc.
  • Live Availability check

    No more double bookings as you don’t need to keep reserve stock.

    • Instantly see which bikes are available.
    • You can only book bikes that are available.
    • Check and change availability with a click of a button.
    • If you rent online, you can reserve stock for walk-in customers.
  • Visual Planner

    Keep clear overview of your rentals.

    • Quickly check in and out.
    • Drag and drop to swap bikes.
    • Fast search for customers and reservations.
    • Reservation types visible in your planner, easily see which bookings are walk-in, deliveries, online etc.
    • Choose what you want to see and how you want to see it.
  • High Volume Rentals EVO Mode

    Impress your customers with Elevated Volume Operations (EVO). For shops that do loads or rentals each day with customers lined up.

    • Inbuilt workflow to remind you of all tasks. No more missing information.
    • Self registration on tablets, to cut the queue down and get details for each in the group.
    • Express mode for creating the rental ticket and allocate bike when picked up.
    • Digital waivers so you have all details in the reservation.
    • Barcode scanning to make your rentals super fast. Scan rental ticket, scan bike, hand bike out.
    • Tracking of bikes. Know who has got which bikes so you can charge correct customer if bike is damaged or stolen.
    • Read more in our Knowledge Base.
Inventory and fleet management
Take full control of your fleet and run it at full potential.
  • Pricing your Assets

    Power of pricing in your hands, flexible pricing means higher profits.

    • Choose to rent by minute, hour, day, week etc. and maximise your profits. For example $ 10/hour or $ 50/day.
    • Automatically prices up your rentals, so you don’t need to.
    • Ability to override pricing at check-out.
    • Use pricing groups to make price management fast and easy. For example you can have one price for all kids bikes or price them by size etc.
  • Manage Assets

    Have a clear control over your assets.

    • Manage all your assets in BRM: bikes, pedals, baby seats, helmets etc.
    • Easily add and edit asset details and images.
    • Change the status of your assets easily: available, checked out, broken, for sale etc.
    • Add/update even large fleet easily, no need to add bike one by one.
  • Tracking

    No more lost bikes.

    • Who has got which bikes.
    • Which accessories/extras have they got.
    • When they are coming back.
    • Enables you to charge the correct customer if bike is damaged or stolen.
  • Inventory

    Powerful inventory management to maximise your profits.

    • Track the complete life cycle of your assets. Every movement is logged in.
    • Keeps a history trail of your data so you can for example check profit  by asset.
    • Make inventory taking a ride in a park with barcoding. Simply scan in all your bikes and you will get an inventory report in seconds.
  • Asset hierarchy and groups

    Classify and organise your assets to have a clear overview.

    • Using asset hierarchy will make it easy for your online customers to find the right bike.
    • Hierarchy will make availability check, allocation and reporting super fast.
    • You can use up to 4 levels with information that is meaningful to your rentals, for example: Adult Bike/Mountain Bike/ Raleigh Size M/ Raleigh xyz, size M, Blue Colour etc.
    • Use short codes or names to make express bookings.
Point of Sale / Rental
Gain more control over every transaction. Works on any web based device: Mac, Desktop and iPad.
  • Payments and Discounts

    Stop chasing payments and let BRM do it for you.

    • Take instant full or partial payment at the time of booking or at a later stage.
    • Choose payment method: cash, cheque or credit card with your existing gateway. Choice is yours!
    • Accept online payments with Stripe. It has no fixed costs and is free to use for deposits. Read more here.
    • Take a reservation deposit, customers are more likely to turn up.
    • Take a security deposit in case bike gets damaged or is stolen.
    • Clear view of what part of reservation has been paid, fully paid or do you need to charge the rest.
    • Record payment within BRM or use external POS like Lightspeed.
    • Pricing automatically calculated for your bookings. You can override any price at check-out.
    • Set your sales tax so you invoice customers correctly.
    • Use discounts and let online customers use discount codes to attract more business.
  • Invoices, contracts, waivers and disclaimers

    Automate and let BRM generate them on your behalf.

    • Customize and make them look like your brand.
    • Email or print them from BRM to a thermal printer or A4. So you both know what has been agreed.
    • Add your own Terms & Conditions.
    • Set your sales tax so it shows correctly on invoices.
    • Go paperless with digital signatures and have them automatically saved in the booking. No more lost paperwork.
  • Delivery Management

    Use Delivery Scheduling to manage your deliveries effortlessly.

    • Record delivery information for each reservation.
    • Charge correct delivery price.
    • Print out delivery list to take with you.
    • Use barcode scanning to speed up your deliveries.
    • Track your bikes through the delivery lifecycle: Planned, Picked, Loaded, On-Road, Returned.
    • Choose when to allocate bikes. When they are booked or handed over or anything in between.
  • End of Day Reconciliations

    Make the time consuming end of the day reconciliations a breeze with a click of the button.

    • All transactions automatically saved in BRM, no need to write them down from your rental tickets.
    • Payments broken down by payment method for chosen duration.
    • Reconcile with a click of the button, easy!
  • Security

    All your work is securely stored and backed-up electronically in the Cloud, so it can be restored easily.

    • BRM works on google App Engine so data is stored in Cloud, it is 99.9% of time online and backed up well.
    • BRM also takes a snapshot of your data every day of your next day rentals.
    • Go paperless with BRM and have no more damaged or lost documents.
    • BRM integrates with Stripe and they have been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.
  • Online bookings

    Increase your rentals with BRM online booking engine, capture the online market.

    • Availability checked against your live inventory, no more double bookings.
    • Accept mobile bookings, over 30% of online bookings are made using mobile phone.
    • Always available, anytime, anywhere 24/7 – never lose a booking again!
    • Upsell your add-ons and extras easily.
    • Let your customers self-service themselves with user friendly bookings.
    • Transform your website into a booking engine easily.
    • Fully customizable – make it look like your own brand!
    • Read the full feature list here.
Integrated Maintenance
Make your bikes last longer and have the right bike ready at the right time.
  • Reduce downtime and improve availability

    Let BRM show you when your bikes need maintenance, so you don’t need to keep track.

    • Real time usage tracking of your bikes.
    • Calculates automatically when next maintenance is due, you can control the settings.
    • A visual indicator to see when maintenance needed by asset.
    • Capture post-ride feedback per item.
  • Keep your bikes safe and in good working order.

    Make sure your customers are safe to ride your bikes and prevent expensive replacements and repairs.

    • Visual indicator to show you item has gone through pre-ride safety checks.
    • Safety indicator automatically removed when bike checked-out.
    • Good and timely maintenance will prevent breakdowns and lengthen the life of your assets – save money!
  • Stay on top of workload with inbuilt mechanics workflow

    BRM will prioritise the work according to your rental schedule and bike usage.

    • With a click of the button see which assets need most urgent attention.
    • Shows you what repairs need doing.
    • Shows for each asset when they are booked out next.
    • With another click of the button make them available for rentals when you are done.
    • Reserve bike into Maintenance when longer repairs needed so it won’t be booked out.
    • Use barcodes to make workflow admin super speedy.
    • Read more in our Knowledge Base.
  • Store maintenance data

    Keep your maintenance records centralised in BRM.

    • Record all service and repair history for each asset, either manually or automatically with barcodes.
    • Keeps a record for your liability insurance.
    • Easily available any time anywhere.
Customer Database, Communication and Marketing.
Keep in touch with your customers and build a loyal customer base.
  • Customer Database and Profiles

    Save your customer details as the probability of selling a service to an existing customer is around 60-70 percent.

    • Store customer details for their next visit.
    • Choose what information you want to record.
    • Easily find customer and contact details.
    • Add them to your loyal customer base and use their details for marketing.
    • Automatically feed your new customer information to MailChimp mailing list.
    • View rental history and account balance.
  • Communication and marketing.

    Drive your rentals and profit with loyal customers.

    • Take notes for your bookings, record them by reservation or item. For example: change of bike, height, pedals, travel details etc. Enables you to keep all information in one place, easily available.
    • Use customer profiles in your marketing campaigns. Email offers, discounts and tips. Ask to keep in touch in Social Media and ask for reviews.
    • Add your new customers automatically to MailChimp marketing tool for easy marketing campaigns to increase your rentals.
Use BRM busines intelligence to make informed decisions.
  • Monthly Graphs

    Have your monthly financial report automatically crunched for you by BRM. Save valuable management time with the right data to make good business decisions.

  • Inventory Report

    Make your inventory management more efficient. Use barcode scanner and get a report in seconds.

  • Build your own reports

    Customize your own reports easily. They can be exported for further analysis and sent to your accountant.

  • Rental and Profit reports

    Check your business profitability instantly with real-time data and how much profit each bike is making.

  • Customer reports

    Use the centralised customer data for marketing anytime or export and print the customer list.

Shop Management
Stay organised and improve efficiency.
  • Shop customization

    Choose your shop settings.

    • Currency
    • Opening Hours
    • Holidays
    • email address
    • Language for online bookings
  • Staff

    Admin made easy.

    • Add any number of users
    • Assign user roles
    • Train your staff by using BRM online academy
  • Multi-store

    Skip to do multi shop administration and grow effortlessly.

    • Filter on current location when making new reservations
    • Let your customers choose location when booking online
    • Auto-set the OUT and BACK location based on the reservation type
    • Change current location when you check out a rental or check in a rental
    • Scan in a list of bikes then changing their location
    • Show rentals that have items in the wrong location