Product Update November 2018: PayPal Refunds, Sell Rental Packages, Select Multiple Bikes, New Online features etc.

Welcome, BRM users!
We are continuously improving our bike rental management software to make your rental business even better and easier to manage. Here you will find the latest list of product updates and feature releases. To make it even easier to find out all new cool features we have started using a new communication system inside BRM, make sure to check it out. Check back often to make sure you are making most of BRM benefits. 

PAYPAL REFUNDS

Here’s what’s new/improved:

• Refunds are automatically tracked and recorded against reservations

Why you’re going to love this:

• No manual work needed from you
• Balance is automatically updated for you

https://support.bikerentalmanager.com/support/solutions/articles/42000031283-paypal-processing-in-brm

GET MORE RENTALS WITH PACKAGES

Here’s what’s new/improved:

• Sell packages and fulfil with products from your inventory – seamlessly.

Why you’re going to love this:

• Get more business for example by selling Family/Group packages, bike + basket/pedals, skis + boots etc.
• Easily manage the reservation in BRM
• Price automatically calculated in BRM

https://support.bikerentalmanager.com/support/solutions/articles/42000030436-selling-packages

CHOOSE WHERE TO SEND YOUR CUSTOMERS AFTER BOOKING ONLINE

Here’s what’s new/improved:

• We have added “Redirect url” where you can send your customers to a “Thank you” page after they have made an online booking.

Why you’re going to love this:

• You can track the bookings in your Google Analytics
• You can remind them to bring driver’s licence when collecting the bike
• Increase your sales by adding a link to your other products/services or promote events
• You can ask them to follow you on social media, fill in a survey or ask for feedback

ONLINE BOOKING LINK TO SPECIFIC BIKE

Here’s what’s new/improved:

• You can now have a link from your website to book a specific bike (for example a “BOOK NOW” button)

Why you’re going to love this:

• You can create marketing campaigns for specific bikes. You have a low stock on other bikes and want to make more sales and promote low selling bike.
• If you have nice images of your bikes on your website, you can link all the different bikes directly to the correct bike in online booking. And make booking the chosen bike a bit easier and faster.
• Rather than having your customers to make a choice between your bikes or make the choice twice, you can link directly to a bike of your choice.
• You can create marketing campaigns for specific bikes. You have a low stock on other bikes and want to make more sales and promote low selling bike.

SELECT MULTIPLE BIKES IN ONLINE BOOKING

Here’s what’s new/improved:

• You can let your online customers book multiple bikes with a drop down menu with your live availability

Why you’re going to love this:

• Make online booking an even better experience to your customers

MAKE RIDER INFO (LIKE HEIGHT) MANDATORY

Here’s what’s new/improved:

• You can make it mandatory that your customers will give your their height when they book online

Why you’re going to love this:

• No need to find or chase the information.
• Automatically saved in the reservation when booking made

https://bikerentalmanager.freshdesk.com/support/solutions/articles/42000043371-setting-per-rider-information-to-be-mandatory

CHOOSE TEXT ON SUGGESTED SIZING IN ONLINE BOOKING

Here’s what’s new/improved:

• You can now choose what text you want to show in suggested sizing. Not just height but you can suggest weight or age.

Why you’re going to love this:

• It might make more sense to suggest an age or skill level for your items, rather than just height.
• Makes the booking easier for your customers and less questions for you to handle.

https://support.bikerentalmanager.com/support/solutions/articles/42000032099-adding-notes-and-suggested-sizes-for-your-bikes

PRODUCT UPDATES

Here’s what’s new/improved:

• We have a new tool to tell you about all the improvements and fixes to the system. You will find it in the app or our Homepage.

Why you’re going to love this:

• You wont miss out on all the cool and time saving features
• More frequent announcements
• Easily find all the updates in one place

https://bikerentalmanager.freshdesk.com/support/solutions/articles/42000043667-beamer

COMING SOON

IMPROVEMENTS TO CONFIRMATIONS AND PRINTS

Here’s what’s new/improved:

• Improved look of printed material with multi language support and customisation.

Why you’re going to love this:

• Send better looking emails, prints and confirmations to your customers.

https://bikerentalmanager.freshdesk.com/support/solutions/articles/42000043891-improved-customer-materials