Stay Informed, Stay Ahead INSIDER by bike.rent Manager. A monthly round-up of industry news and insights, software updates, customer case studies and company news. (4)

Unlock business growth with the leading bike-centric rental software

8 min read

bike.rent Manager (BRM) is your partner for business growth

Our 20 years of experience in bike rental management gives us deep insight into the bike rental industry. The BRM team will go the extra mile to understand the nuances of your bike shop operations to deliver the best solution tailored to your needs.

Opting for our services means becoming part of a business that is deeply committed to your success and customer satisfaction.

Elevate customer experience and streamline operations with bike.rent Manager comprehensive inventory and reservations management system

Elevate customer experience and streamline operations with bike.rent Manager comprehensive inventory and reservations management system

How will BRM’s bike rental management positively impact my business? (I hear you ask…)

These 5 BRM benefits will unlock your business growth

Better Experiences: With BRM, every bike rental is an adventure waiting to happen. Our NEW Online Customer Booking Portal maximises your rental opportunities and ensures that your customers will have an efficient and consistent experience from start to finish.

Provide Control: Your customers have the power to choose the exact bike they want to ride. BRM’s Inventory & Fleet Management interface allows you to streamline rental processes without fear of double bookings and increases insight into what performs well and what does not.

Save Time: Our Self-Registration and Kiosk, Built-in Online Waivers and Barcode Scanning features reduce your management time, give you security, and, more importantly, give your customers shorter wait times and more time for their adventures. 

Peace of Mind: With BRM’s Payment Solutions & Integrations, you can rent with confidence, knowing that BRM’s reliable and secure system has got your business covered. 

Consumer Trust: Safety is at the heart of BRM. Our Bike Repair Management service allows you to ensure every bike in your system is well-maintained and ready for a secure and comfortable ride. 

Make every ride memorable for your customers! And they’ll share their positive experiences with others.

You, too, can experience the difference with BRM’s bike rental management and see the faces of happy customers who enjoy the convenience and excellence we bring to every customer interaction. Choose BRM to unlock business growth and elevate your bike rental business to new heights.

Elevate customer experience and streamline operations with bike.rent Manager comprehensive inventory and reservations management system

A Comprehensive guide to bike.rent Manager key features and benefits

In today’s fast-paced world, businesses in the bike rental industry must leverage technology to stay ahead. This is where bike.rent Manager steps in, offering an array of features designed to streamline operations, boost revenue and enhance customer satisfaction. This Comprehensive BRM’s bike rental management guide examines the numerous benefits of BRM, highlighting how it can improve your bike rental business.

Elevate customer experience and streamline operations with bike.rent Manager comprehensive inventory and reservations management system

 

Customer Online Booking Portal

  • Error Reduction: The system automates reservation creation and bike allocation, minimising manual input errors.
  • Online Booking: Customers can book services 24/7, including tours, events, and bike rentals. However, it is not limited to online! Your staff book events, tours and bikes straight into the system.
  • Live Availability: BRM displays real-time availability of services, integrated with payment options.
  • Multi-lingual: BRM supports online booking in 17 different languages and counting so your customers can book with ease. You can also translate your waiver into all of these languages as well.
  • Notifications: Automate your customer communication via email with our notifications tab. Clear communication throughout the rental process so everyone is on the same page.

 

Inventory & Fleet Management

  • Flexible Pricing: Control over pricing models, automatic calculation of rental values, and management of discounts and security deposits.
  • Inventory Management: Real-time tracking of all assets, including non-bike items, with easy updates.
  • Item Tracking: Each item’s status and customer’s information are meticulously tracked.
  • Multi-site management: Whether you have 1, 5 or 100 sites BRM has the capacity to support your business with additional locations.
10 Tactics for Successful Bike Rental Management

 

Payment Solutions

  • Automated Payments and Discounts: BRM simplifies the payment process, allowing for instant full or partial payments. It also empowers businesses to create custom discount codes and take reservation deposits, ensuring customer commitment.
  • End-of-Day Reconciliation: This feature streamlines end-of-day processes by automatically recording transactions, facilitating seamless reconciliation and export to accounting software.
  • Security Measures: BRM prioritises security by enabling security deposits, secure storage of credit card details, and integration with Stripe for protected transactions.

 

Software Integrations

  • Citrus-Lime (POS): Citrus-Lime specialises in providing independent retailers with modern and efficient eCommerce, EPOS and stock-control solutions.
  • Lightspeed:  Sell everywhere and ignite your retail business with contactless payments, omnichannel loyalty and an advanced eCom solution.
  • Mailchimp:  Create and send engaging emails that reach the right people, build better relationships, and help drive sales.
  • Stripe:  Millions of businesses of all sizes – from startups to large enterprises – use Stripe’s software and APIs to accept payments, send payouts, and manage their businesses online.
  • Twilio: Twilio is a single platform with flexible APIs for any channel, built-in intelligence, and global infrastructure to support you at scale.
  • PayPal: PayPal is the faster, safer way to send money, make an online payment, receive money or set up a merchant account.
  • Slack: Slack is the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward.
  • Zapier: Zapier automates your work across 4000+ app integrations, so you can focus on what matters.
  • SquareSpace: Create a customisable website or online store with an all-in-one solution from Squarespace.
  • WordPress: WordPress is open-source software you can use to create a beautiful website, blog, or app.
  • Facebook: Facebook is one of the most efficient ways to advertise online.
Elevate customer experience and streamline operations with bike.rent Manager comprehensive inventory and reservations management system

 

Self-Registration and Kiosk

  • Customer Self-Service: Customers can enter details using personal devices, streamlining the rental process.
  • Website Integration: The kiosk feature can be embedded into websites, allowing customers to fill in details and agree to waivers before arrival.
  • Registrations: Accept customer registrations while customers wait in line with a dedicated tablet in the queuing area. 
  • Secure Data Flow: Ensures secure inbound data flow from the registration form to BRM, safeguarding customer information.
Elevate customer experience and streamline operations with bike.rent Manager comprehensive inventory and reservations management system

 

Built-in Online Waivers

  • Streamlined Paperwork: The system automates the management of waivers, cutting down the need for physical paperwork.
  • Device Compatibility: Customers can sign waivers on various devices, enhancing accessibility.
  • Booking Synchronization: Waivers are stored with customer booking details, ensuring they are always at hand.
  • Customizable Data Capture: BRM allows businesses to select specific customer data to capture during the waiver signing process.
  • Remote Signing Option: Customers can conveniently sign waivers from home, which is included in booking confirmations.

 

Barcode Scanning

  • Speedy Check-Ins: BRM can utilise bluetooth scanners for quick check-in, significantly reducing customer wait times. Plus, free up your workshop with hands-free service recording.
How real world insights are shaping bike rent manager's future

 

Bike Repair Management Service

  • Streamlined Workflows: BRM simplifies the repair process, allowing easy tracking of urgent tasks and maintenance needs.
  • Centralised Records: Maintenance records are centralised and logged against each bike. You can sort according to usage to maximise your bike rentals. You are able to make sure the bikes are ready and safe to use for the next customer.
  • Tablet-Friendly: The interface on tablet devices is user-friendly for both customers and staff.

 

Tours, Events & Activities Module

  • All-in-One Management: Manages tours, events, activities, and rentals on a single platform.
  • Integration with multiple software: BRM is compatible with various tools for enhanced functionality.

 

Making Generic Bookings (GBAL)

  • Generic Booking Capability: Allows bookings against a fleet without specifying actual bikes immediately, known as ‘just-in-time allocation’.
  • Organisation of Fleet: Bikes are categorised into ‘buckets’ or product lines of identical bikes, ensuring no over-selling for any time frame.
  • Capacity Tracking: Keeps track of each ‘bucket’s’ capacity, allowing decision deferral on bike allocation.
  • Support for Online Booking: Essential for enabling online reservations, focusing on generic availability rather than specific bike availability.

 

bike.rent Manager (BRM) is not just a tool; it’s a game-changer for the bike rental industry. With BRM, businesses can expect improved operational efficiency, enhanced customer satisfaction, and, most importantly, increased revenue. 

Your All-in-One Bike Rental Manager Solution!

Provide your customers with the assurance and convenience of a top-tier bike rental management system

10 Tactics for Successful Bike Rental Management

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